Choose what deserves attention.
Ping tells the right person.
Ping checks the hotel KPIs and signals you choose — on an hourly, daily or weekly schedule — and alerts the named recipients when a threshold, movement, anomaly, stagnation or budget condition matches.
Catch the dates that need a decision without rescanning the same reports. Ping logs and communicates the signal; it does not change a rate or restriction.
| Date | Occupancy | vs LY |
|---|---|---|
| Fri, Aug 15 | 82% | +8 pp |
| Sat, Aug 16 | 91% | +12 pp |
| Sun, Aug 17 | 74% | +5 pp |
Condition matched. Review the three affected dates in the alert log before choosing any rate or operational response.
The exception is shared. The next question depends on the role.
Ping routes the same signal to the people who need to analyse it, decide on it or act on it.
Catch pickup, pace, ADR and revenue exceptions on the schedule you choose — before the next manual report scan.
See the dates that need a decision, and let the shared bell carry the related task and meeting reminders.
Follow occupancy and revenue against the committed budget without asking the team for another status report.
Spot a soft date, event-day gap or heavy option load while there is still time to choose a campaign or follow-up.
Define attention once.
Choose the metric, condition, lookahead, schedule and recipients once. Ping evaluates that rule against the latest data available in Peaqplus and records every match with the affected dates and values.
The alert is the start of a decision, not an automatic action. Your team reviews the context and decides what to change; separate Pricing workflows are required to apply rates or restrictions.
- Scheduled checks — daily, weekly, or hourly cadences supported
- Per-hotel scope — each rule attached to one property
- Multiple recipients per alert — RM + GM + owner can all be on the same trigger
- Per-alert language — you set the language the alert goes out in
- Every trigger is written to the log, so nothing depends on you seeing the notification
Threshold. Movement. Anomaly. Stagnation. Plan.
Every alert is a rule in one of these five families — four that read the number itself, and one that reads it against your budget. The brief is simple, the underlying logic is precise.
The current value reaches, exceeds, or falls below a threshold you set. The "is the number where it should be?" check.
How much a metric moved over the last N days. The movement itself is the signal — not the absolute value.
How far the current value drifts from a reference: your window's average, the same week last year, or an 8-week weighted-decay baseline.
The pickup is at or near zero — nobody is booking and nothing has moved. The "forgotten day" pattern.
The other four measure the number against itself or against a statistical reference. This one measures it against the budget you committed to — the question owners keep coming back to.
16 templates. Pick one. Tune it.
You don't start from a blank page. Sixteen pre-configured alerts cover the patterns most hotels watch in their first week. Pick a template, adjust the threshold to your context, choose recipients, set a schedule — done.
Custom alerts come next, when you've seen what matters to your property specifically.
- High-occupancy alert — occupancy > 70% in the next 30 days
- Low weekend occupancy — < 40%, 14 days ahead, weekends only
- Fast room-night pickup — when bookings for a date accelerate
- Stuck rates — when your rate stops moving
- Stagnant occupancy — when a date stops picking up
- Material deviation — ADR ±20% off window average
- Revenue anomaly — room revenue +30% above average
- Occupancy budget monitoring — vs your plan
- Revenue budget alert — total revenue vs plan
- No-change occupancy — pickup = 0 over 14 days
- Frozen rates — ADR 7-day pickup = 0 over 21 days
- Cancellation wave — when a lot of bookings drop off one date at once
- Overbooking guard — rooms remaining drops below zero
- Weak outlier day — one soft date sitting inside a strong week
- Pace shortfall — behind where you stood at the same point last year
- Option load — too much of the night is held rather than confirmed
Nine core hotel metrics.
Occupancy, room nights, rate and the revenue lines — each watched by the alert logic that suits it. The builder shows you which combinations are available as you set the alert up.
Booked room nights for the selected date or period. The volume metric.
Capacity-utilization ratio. The headline number.
Average daily rate — the headline pricing metric, accommodation-inclusive.
Room-rate-only ADR — strips F&B and ancillary to isolate the room price signal.
Room + ancillary stay revenue.
Room-rate-only revenue line.
Food & beverage line — separated for strong-MICE properties.
Ancillary revenue line — spa, parking, fees.
Top-line — sum of all revenue categories.
Four more signals to watch.
Some of what matters is not one of those. These four widen what an alert can key on — and all four can also become conditions in an Automation Rule later. Acting on them automatically needs the Pricing module and a supported channel manager; watching them does not.
How many rooms are genuinely still yours to sell. It is not floored at zero either — a negative number is your overbooking signal, not a broken reading.
How far your own rate sits from the competitors you track — above or below, as a percentage.
Tentative and optional business as a share of the whole night — the soft part of the book. A date that looks full can be mostly options that may not firm up.
Whether the date carries something from your Event Calendar — a public holiday, a local festival, a fair, a match — so a quiet event day can raise its hand.
Two filters narrow any of them: which weekdays the alert may fire on, and how close to arrival it applies.
Every trigger in one calendar heatmap.
Every time an alert triggers, it is written to the log: which specific dates met the condition, with which actual values, and who was on the recipient list.
The web UI surfaces all of this in a calendar heatmap: the days with more triggers are darker; today is highlighted. Click any day to see the matching alerts, or narrow the view by alert and date range.
- Calendar heatmap — monthly view, intensity = trigger count
- Per-trigger detail accordion — which condition matched, on which dates, with what values
- 7 / 30 / 60 / 90-day filter range
- Click-through from any heatmap cell to the matching alerts of that day
Email. Calendar. Home tile.
The triggered dates as a formatted table inside the email. Plain language, readable on a phone at a glance — you can see which dates need attention without logging in.
Straight to your inbox →Monthly heatmap of trigger density. Click a cell to drill into which alerts fired, with what values, on that exact day.
Inside the alert log →A tile flags the latest triggers so the first thing you see when you open Peaqplus is what needed your attention after the latest data update.
See the Insights →The point is not that something happened — it is that the right person hears about it on the day it still matters.
Test the question before you schedule it.
With Pulse AI active, Pulse Chat can evaluate the same alert logic as an ad-hoc question against the latest data available in Peaqplus. Ask “Is there a pickup anomaly anywhere this week?” and inspect the answer in the conversation, with a 90-day lookahead limit.
The chat answer does not create a Ping rule, log entry or email. If the pattern is worth monitoring, open the alert builder and save it with a schedule and recipients.
- On-demand evaluation in the chat thread — same logic as the scheduled runs
- Ad-hoc questions: "anomalies this week?" · "stuck rates anywhere?" · "70%+ occupancy days?"
- 90-day lookahead — beyond that, the alert needs to be scheduled
- Conversation-only — no log entry, no email; an exploration, not a commitment
Ping adds data triggers to the shared bell.
The notification surface belongs to the Peaqplus platform. Ping contributes configurable hotel-data triggers; tasks, meeting reminders, AI completions and support replies appear when their own workflow or module is active. Buying Ping does not unlock those separate modules.
Each user controls sound, desktop browser pop-ups and the daily or weekly email digest. The in-app bell remains the shared, always-available history across the platform.
- Task assigned · task status change — when a decision lands a task on your plate
- Deadline tomorrow — every open task with a due date the next day
- Meeting in two hours — sent to every participant, every revenue meeting
- AI analysis ready — when an AI report or forecast correction completes
- Alert triggered — the rule-based alerts surface here too
- Support reply · new ticket activity — your support thread updates without an extra login
- Admin announcement — Peaqplus product news, targeted only to the hotels affected
- Discussion @mentions and replies — sibling surface · the sidebar unread badge lights up in real time
The signal travels however you want to hear it.
The configured Ping alert email carries the affected dates and values. On the shared notification surface, each user chooses whether sound, desktop browser pop-ups and an email digest accompany the in-app bell.
The bell icon in the top bar carries the unread count. Click it for the dropdown, or open the full notification list. New platform events appear without a page refresh.
Always on →A subtle chime for routine events, a more pronounced sound for high-priority ones. Pre-loaded so there is no delay on the first event of the morning. Toggle in the panel header.
Per-browser toggle →For high-priority events, a desktop notification surfaces even when the tab is in the background. One-time permission grant in the browser; turn it off anytime.
Opt-in · high priority →For team members who would rather not live in the app. Daily at 22:00 covers the last 24 hours; weekly on Monday morning summarises the prior week. Grouped by event type. Off by default.
Per-user setting →Every signal arrives in the bell. The other three are how loud you want the rest of your day to be about it.
€19/month per hotel — or included from Growth.
Ping is an intro-priced add-on for Starter and is included in Growth, Pro and Enterprise. There is no Ping setup fee; 1 hour of team training is included. Competitor-gap alerts require Competitor Rate Intelligence. Ping alerts and logs; automatic restrictions require Automation Rules, the Pricing module and a supported channel manager.
See plans and add-ons →The questions hotel teams ask about revenue alerts.
What Ping monitors, what it changes, what it costs and which data dependencies apply.
Hotel revenue alert software checks selected performance signals on a schedule and notifies the right people when a condition matches. Ping is the Peaqplus alert engine: it evaluates five rule families across hotel metrics, logs the affected dates and values, and delivers the result by email and through the Peaqplus notification surfaces.
No. Ping watches, logs and alerts; the hotel team decides what to do next. Automating stay restrictions requires Automation Rules, the Pricing module and a supported channel manager. Automatic rate changes belong to the separate Pricing engine.
Ping supports nine core hotel metrics plus rooms remaining, compset gap, tentative or optional share, and event or holiday dates. Availability depends on the data and modules active for the hotel: compset-gap alerts require Competitor Rate Intelligence, while event-day rules use Event Calendar data.
Ping is €19/month per property at the current intro price when added to Starter, and it is included in Growth, Pro and Enterprise. There is no Ping setup fee; 1 hour of team training is included. Sixteen ready-made templates, custom rules, the alert log, trigger emails and the shared notification delivery options come with the module.
The configured trigger email sends the matching dates and values to the named recipients. In Peaqplus, the same trigger is available in the alert log, calendar view, home tile and shared notification bell; each user controls optional sound, desktop browser notifications and a daily or weekly email digest.
Bring the exception your team keeps checking by hand.
In a 45–60 minute walkthrough on a clearly labelled simulated property, we configure three Ping templates, inspect the trigger email and calendar log, and show exactly where the alert stops and the human decision begins.
€19/month per hotel (intro price), no setup fee — and included from the Growth bundle up.