01
Introduction & Acceptance
These Terms of Service govern access to and use of the Peaqplus platform, operated by Assist Intelligence Kft. (or its successor entity). By signing a subscription order or using the platform during a free trial, the Customer accepts these Terms on behalf of its organization.
These Terms apply to all uses of the Peaqplus service — including the BI Core, add-on modules, software updates and new versions released during the subscription term, and any successor product offered under the Peaqplus brand.
Peaqplus may update these Terms over time. Material changes follow the notice procedure in the Modifications section below.
02
Definitions
- Customer / Subscriber — the legal entity entering into the subscription
- User — an individual authorized by the Customer to access the platform
- Service / Platform — the Peaqplus revenue intelligence platform and all subscribed modules, accessible at app.peaqplus.com
- Hotel data — reservation, rate, segment, channel, revenue, occupancy, budget, forecast, and related operational data uploaded to or generated through the Service
- Upstream data source — any third-party system from which the platform ingests Customer data — typically the Customer's property management system (PMS), channel manager, or booking engine
- Sub-processor — a third party engaged by Peaqplus to process data on behalf of the Customer (current list disclosed on /security)
- Data Processing Agreement (DPA) — a separate document governing data processor obligations under GDPR, signed alongside these Terms
- Pulse AI — the optional AI module that generates summaries, insights, and decision-support outputs within the platform; active only when the Customer subscribes to it
- AI provider — a third-party large-language-model (LLM) provider engaged to process anonymized data for the Pulse AI module (current provider disclosed on /security)
03
Account Registration & Use
Peaqplus provisions the initial Customer account at onboarding. The Customer is responsible for issuing additional user credentials, setting role permissions, and maintaining account security. Per-property data isolation is enforced at the database layer; Customers must not attempt to access data outside their authorized scope.
- Eligibility — B2B only — hotel operators, owners, hotel groups, and revenue service providers
- Account responsibility — the Customer is responsible for the actions of any User accessing the platform under its account
- Credential security — the Customer protects User credentials with appropriate passwords and access controls; credentials must be kept confidential and not shared between Users
- Compromised credentials — the Customer notifies Peaqplus without delay if it knows or suspects that a third party has gained access to a User account, and resets the affected password immediately
- Unauthorized use — the Customer notifies Peaqplus without delay of any unauthorized access to or use of the Service it becomes aware of, and cooperates in good faith to stop it
04
Service Description & Availability
The Service includes the modules listed in the Customer's subscription order. Module documentation is published on the Platform pages of peaqplus.com. Software updates, new versions, and minor improvements released during the subscription term are covered by the existing fee; major new modules outside the subscribed bundle are governed by a separate order.
Peaqplus may change the platform URL with prior written notice to the Customer.
- Availability target — 99.5% monthly uptime of the Peaqplus platform infrastructure (UI, API, data store)
- Excluded windows — scheduled maintenance announced at least 48 hours in advance, force-majeure events, and short interruptions not exceeding one business day
- Upstream dependency — periods during which the platform is operational but data updates are delayed or absent because an Upstream data source is not delivering data to the platform through no fault of Peaqplus do not count as Peaqplus downtime
- SLA claim window — Peaqplus monitors its own infrastructure and acts on outages independently; to claim a remedy under this section, the Customer reports the outage to Peaqplus support within 30 days of the affected period
- Remedy for sustained downtime — where downtime attributable to Peaqplus exceeds the excluded windows, the subscription term is extended by the duration of the outage, or — at the Customer's election — a pro-rata fee credit is issued
- Upstream change events — Service interruption caused by the Customer changing or replacing an Upstream data source is not a breach of these Terms; fees are not payable for any unavoidable interruption period attributable to the change
The 99.5% target measures Peaqplus's infrastructure responsiveness. If the platform is up but the data feed from your PMS, channel manager, or booking engine is interrupted, that is an upstream issue — not a Peaqplus availability breach. We will assist with reconnection but the upstream relationship is the Customer's.
05
Subscription, Pricing, and Payment
The specific fees applicable to the Customer are set out in the signed subscription order; the bundle and à-la-carte structure published on /pricing serves as a reference. In case of conflict, the price recorded in the subscription order prevails. Setup fees are one-time charges as specified. Billing is monthly or yearly per the Customer's selection.
- Billing cycle — monthly subscription, with yearly billing option (10% saving)
- Payment terms — net-15 days from invoice date, by bank transfer or direct debit
- Setup fees — one-time, charged at onboarding kickoff
- Tier upgrades — effective from the next billing cycle, prorated where needed
- Tier downgrades — on monthly billing the Customer may downgrade at any time, effective from the next billing cycle; on yearly billing the Customer is locked in to the subscribed tier for the duration of the annual term, with downgrades taking effect at the next renewal
- Late payment — where an undisputed invoice is more than 30 days past due, Peaqplus may suspend platform access until the balance is settled (with prior notice); suspension under this clause is not a breach of these Terms
- Default interest — late payments accrue default interest at the statutory rate under Section 6:155 of the Hungarian Civil Code (the central-bank base rate plus eight percentage points), plus the recovery-cost flat fee equivalent to EUR 40 under Act IX of 2016
06
Term and Termination
The initial term is one month (monthly billing) or twelve months (yearly billing), automatically renewing for successive terms unless terminated. Either party may terminate for convenience with 30 days written notice ahead of the next renewal. Either party may terminate for cause in the event of material breach uncured for 30 days.
- Data export on termination — within 30 days of termination, the Customer may export all Hotel data in machine-readable format
- Data deletion — within 60 days of termination, all Hotel data and derived analytics are permanently deleted, subject to legal-hold exceptions
07
Customer Data
The Customer retains all rights to Hotel data uploaded to or generated through the platform. The Customer grants Peaqplus a limited, non-exclusive license to process Hotel data solely for the purpose of providing the Service and improving its operation, subject to the Data Processing Agreement.
- Authority to provide data — the Customer warrants that it has the right to provide Hotel data to Peaqplus and to authorize the processing contemplated by these Terms
- Accuracy — Peaqplus is not responsible for the accuracy of Hotel data uploaded or fed from Upstream data sources; analytics, forecasts, and other outputs are computed from the data as provided
- Discrepancy reporting — the Customer notifies Peaqplus where a discrepancy is observed in Hotel data so it can be investigated
- Guest personal data — the platform is not designed to process hotel guest personal data, and the Customer is expected not to upload guest-identifying information through the Service
- Customer contact data — Customer-side contact information for Users — typically the names and work email addresses of revenue managers, general managers, and other hotel staff who operate the platform — is stored as needed for account access, support, and notifications; the DPA covers this processing under GDPR
- Aggregated benchmarking — where the Customer opts in to the Benchmark feature, anonymized metrics may be aggregated with other hotels' data as described in the Peer Benchmarking & Aggregated Data section below
Customer Hotel data is not used to train AI models. Where AI features run on third-party model providers, those providers operate under enterprise terms that include no-training clauses. Verifiable on request.
08
Peer Benchmarking & Aggregated Data
Benchmark is an optional feature that compares the Customer's own performance metrics against an anonymized, aggregated pool of comparable hotels. Participation is at the Customer's discretion: the Customer chooses whether to take part, and may change that choice on a recurring basis (currently no more often than once every 30 days). While the Customer participates, its anonymized metrics may contribute to the aggregate figures shown to other participating hotels; when the Customer opts out, its data stops contributing to the pool going forward.
Benchmarking operates exclusively on anonymized business and operational metrics — occupancy, average daily rate, RevPAR, booking pickup, and similar figures. It never includes the hotel's name, brand, or commercial identity, guest personal data, booking identifiers, or staff names, and it does not expose any individual hotel's figures to another.
- Opt-in participation — benchmarking is off until the Customer chooses to participate; the choice is revisitable (currently at most once every 30 days), and opting out halts future contribution of the Customer's data to the pool
- Aggregates only — participants see only pool aggregates — average, median, rank, percentile, and the min–median–max range — never another hotel's individual values, name, or identity
- Minimum pool size — a pool result is shown only when a minimum number of comparable hotels (currently at least three) match the selected criteria, so that no single hotel's figures can be derived from it
- Anonymized inputs — only anonymized business and operational metrics are used; no guest personal data, no hotel-identifying information, and no Customer staff data enter the pool
- Reciprocity — while participating, the Customer's own anonymized metrics may appear within the aggregate pools presented to other participating hotels, on the same anonymized, aggregated basis
- Processing basis — this processing forms part of providing the Service and is covered by the Data Processing Agreement; because only anonymized, aggregated commercial data is involved, it does not entail processing of personal data
Benchmarking is opt-in and anonymous. You choose whether to take part and can change that decision; the pool only ever shows aggregates from at least three comparable hotels, and no individual hotel — yours or anyone else's — is ever named or singled out.
09
AI Features (Pulse AI)
Pulse AI is an optional module. It activates only when the Customer subscribes to it. When active, it generates AI-based summaries, insights, and analytical and decision-support outputs within the platform.
Peaqplus may change, improve, or replace the underlying AI technology and the AI provider over time, to deliver better and more reliable operation and to extend functionality.
- Third-party AI provider — to generate AI outputs, a portion of the Customer's data is sent to a third-party large-language-model (LLM) provider for processing. The current provider is disclosed on /security (at the date of these Terms: Anthropic PBC, United States)
- Provider changes — Peaqplus may change or add AI providers at its discretion and without prior notice, drawing only from leading LLM providers (such as Anthropic, OpenAI, Google, or Microsoft). Because the AI provider processes only anonymized, non-personal data, it is not a sub-processor under GDPR; its replacement is therefore not subject to the 30-day advance notice in the "Sub-processors and Data Processing" section, is not a modification of these Terms, and does not, on its own, give rise to a right of extraordinary termination — provided the data-protection safeguards below are maintained for the new provider
- Anonymization — data sent to the AI provider is anonymized. It never includes the hotel's name, brand, or commercial identity; guest personal data; booking identifiers; or the names of the Customer's staff. Only business and operational data — room-count statistics, rate and revenue figures, booking patterns, segment and channel distributions, forecast and budget data — is transmitted, in anonymized form
- No training on Customer data — Peaqplus engages only AI providers whose published enterprise terms exclude using API-submitted data to train the provider's own models. Where the provider platform offers relevant settings, Peaqplus configures and maintains them accordingly
- Provider security — AI providers are selected from those applying industry-standard technical and organizational safeguards (e.g. SOC 2, ISO 27001, or equivalent)
- AI output is advisory — AI-generated summaries, insights, and suggestions are estimates produced from the data provided. They are not guaranteed, may contain errors, require human review, and do not replace the Customer's professional judgment. The Customer remains responsible for any decision taken on the basis of AI output
The AI assists; the decision stays with you. Pulse AI surfaces summaries and suggestions from anonymized data — it does not make pricing or commercial decisions on your behalf, and its output should be reviewed before you act on it.
10
Acceptable Use
Strictly prohibited uses of the Service:
- Copying, modifying, decompiling, reverse engineering, or extracting any portion of the platform code or interface
- Selling, sublicensing, leasing, or transferring the right to use the Service to any third party
- Competitive benchmarking against the Peaqplus service itself
- Automated scraping, crawling, or bulk-download tools against the Service
- Using the Service to violate any applicable law or third-party rights
- Sharing credentials between Users or attempting to access data outside the authorized scope
- Using AI features (Pulse AI) to attempt to surface another customer's data, reverse-engineer the underlying models or prompts, or deliberately manipulate inputs to produce misleading output
Liability for unauthorized use: if the Customer enables a third party to use the Service without authorization, the Customer is liable for the corresponding license fees from the date of the unauthorized use, in addition to any other remedies available to Peaqplus; to the extent permitted by law, that third party is jointly and severally liable together with the Customer.
11
Intellectual Property
Peaqplus retains all intellectual-property rights in the platform — including software, design, documentation, brand, and trademarks — under the Hungarian Copyright Act (Szjt.) and other applicable law. The Customer's subscription grants a non-exclusive, non-transferable license limited to its internal business use and the User count specified in the order.
Software updates and new versions released during the subscription term remain the intellectual property of Peaqplus; the license extends to them automatically without separate fee.
Customer feedback provided during use is licensed back to Peaqplus on a non-exclusive, royalty-free basis to improve the Service. Customer brand and trademarks remain with the Customer.
12
Confidentiality
Each party agrees to keep confidential the other party's non-public information disclosed in connection with the Service, including Hotel data held by Peaqplus. Both parties extend the same confidentiality obligations to their employees, contractors, and sub-processors.
- Survival — confidentiality obligations survive for five years after the subscription ends — i.e., for five years from the end-date of the last active subscription, each party continues to treat the other party's non-public information as confidential under the same rules as during the subscription itself
- Standard exceptions — information already public, information independently developed without reference to the disclosing party's data, and disclosures legally required by court, authority, or regulator
- Marketing reference — neither party may publicly reference the existence of the commercial relationship or display the other party's name or logo on customer lists, reference lists, case studies, or marketing materials without prior written consent (which may be granted on a one-off or standing basis, and may be withdrawn for future use at any time)
13
Warranties and Disclaimers
Peaqplus warrants that the Service will perform substantially in accordance with the published documentation. Except for this warranty, the Service is provided "as is" without further warranty of any kind. Peaqplus does not warrant specific business outcomes — revenue uplift, occupancy improvement, or forecast accuracy targets are not contractually guaranteed. AI-generated outputs (summaries, insights, suggestions) are advisory estimates, not guarantees, and require human review before action — see the AI Features (Pulse AI) section.
Peaqplus surfaces data and structures decisions. The decisions themselves remain with the Customer. We measure forecast accuracy publicly; we do not guarantee it.
14
Security & Operational Commitments
Peaqplus operates a security program proportionate to the scale of independent-hotel SaaS and reviews it on a recurring basis.
- Quarterly infrastructure review — server security configuration, login and authentication code paths, and any third-party platform libraries are reviewed and updated at least quarterly
- Sub-processor list — maintained and disclosed on /security; reviewed when sub-processors change
- Incident response — where a security incident affecting Customer data is identified, Peaqplus notifies the Customer without undue delay in line with the DPA
- Authority limits — a fuller statement of security posture, including per-hotel data isolation, AI cost caps, and Pulse AI redaction-before-prompt, is published on /security
15
Limitation of Liability
To the maximum extent permitted by law, each party's aggregate liability under these Terms is capped at the fees paid by the Customer in the twelve months preceding the claim; this cap includes the indemnification obligation under the Indemnification section. Neither party is liable for indirect, incidental, or consequential damages, including lost profits, lost business opportunities, or loss of revenue. Force majeure — an unavoidable external event beyond a party's reasonable control, including natural disaster, war, terrorism, epidemic, strike, power or telecommunications outage, and the resulting failure of suppliers or cloud providers — suspends the affected obligations on both sides for its duration.
16
Indemnification
Within the limits of this section, Peaqplus will defend the Customer and hold it harmless against third-party claims alleging that use of the Service as documented (i.e. as intended) infringes that third party's intellectual-property rights, and will bear the amount finally awarded or agreed in settlement for such a claim.
The Customer will defend Peaqplus and hold it harmless against claims arising from the Customer's (or its Users') misuse or unauthorized use of the Service, breach of these Terms, or violation of applicable law.
- Peaqplus remedies — if an intellectual-property claim is made or is likely regarding the Service, Peaqplus may, at its own cost and option, (i) procure the right for the Customer to continue using the Service, (ii) modify or replace the Service so that it is non-infringing, or (iii) where (i)–(ii) are not reasonably available, terminate the affected subscription and refund prepaid, unused fees; this discharges Peaqplus's obligation under this section
- Indemnity exclusions — Peaqplus has no obligation where the claim arises from: (i) combination of the Service with a product, data, or software not supplied by Peaqplus, where the claim would not have arisen without that combination; (ii) modification made by the Customer; (iii) data, content, or instructions provided by the Customer; (iv) use of the Service contrary to the documentation or otherwise unauthorized; or (v) continued use of the Service after Peaqplus has requested a modification or that the use stop to avoid infringement
- Cap — Peaqplus's total obligation under this section is subject to, and counts toward, the cap in the Limitation of Liability section (the fees paid in the twelve months preceding the claim)
- Procedure — indemnification is conditional on the indemnified party giving prompt written notice of the claim, the indemnifying party having sole control of the defense and settlement negotiations, and the indemnified party cooperating reasonably; the indemnifying party will not enter into any settlement that imposes a financial burden or an admission of liability or wrongdoing on the indemnified party without that party's prior written consent
17
Sub-processors and Data Processing
Peaqplus engages sub-processors to deliver the Service. The current list is disclosed on /security and reviewed quarterly. New sub-processors are communicated to the Customer at least 30 days before they begin processing Customer data; the Customer may terminate the subscription without penalty if a new sub-processor is unacceptable. The Pulse AI module's AI provider — because it processes only anonymized, non-personal data — is not a sub-processor; it is governed by the AI Features (Pulse AI) section rather than this one.
The Data Processing Agreement (DPA) is a separate document signed alongside this agreement. EU Standard Contractual Clauses cover any data transfers outside the EEA.
18
Modifications to the Terms
Peaqplus may update these Terms from time to time, generally to reflect new features, regulatory changes, or operational refinements. Material changes are communicated by email to the customer success contact on file and via in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. Where the Customer finds a material change unacceptable, it may terminate the subscription within the 30-day notice period at no penalty.
19
Governing Law, Notices and Jurisdiction
These Terms are governed by the laws of Hungary, including in particular the Civil Code (Act V of 2013) and the Copyright Act (Act LXXVI of 1999), without regard to conflict-of-law principles. For any disputes that cannot be resolved through good-faith negotiation, the parties submit to the exclusive jurisdiction of the competent courts of Budapest, Hungary (the Pesti Központi Kerületi Bíróság or the Fővárosi Törvényszék, depending on subject-matter competence); where an international element exists, the parties agree on the exclusive jurisdiction of the Hungarian courts. Either party may seek injunctive relief in any competent court to protect intellectual-property rights.
- Notices — served in writing — by email (with read receipt or acknowledgement), registered post, or in person — to the contact addresses on file; legal notices to legal@peaqplus.com
- Dispute resolution — the parties first attempt good-faith negotiation before escalating to court proceedings; both parties cooperate to mitigate any damage during the dispute
20
Miscellaneous
- Entire agreement — these Terms, the DPA, and the subscription order constitute the entire agreement between the parties
- Order of precedence — in case of conflict, the order of application is: (1) the signed subscription order for the matters it expressly governs, (2) the Data Processing Agreement (DPA) for data-protection matters, (3) these Terms
- Severability — if any provision is found unenforceable, the remaining provisions remain in effect and the parties replace the affected provision with one that comes as close as possible to the original intent
- No waiver — failure to enforce a provision is not a waiver of the right to enforce it later
- Assignment — neither party may assign without written consent, except to a successor in a merger, acquisition, or sale of substantially all assets
- Written modifications — these Terms may be amended only in writing, signed or e-signed by both parties; the version of the Terms in effect at the time of the most recent subscription order applies until a new version is duly accepted
- Governing language — these Terms are made in Hungarian and English; in case of any discrepancy or question of interpretation, the Hungarian version prevails
Contact
For contract questions, DPA review, security questionnaires, or legal matters:
legal@peaqplus.com